At ELIVANO, we collect information necessary to process your orders, provide customer support, and improve your shopping experience.
Personal Information
- Full name
- Email address and phone number
- Billing and delivery addresses
- Order details and purchase history
- Information submitted through contact forms, inquiries, or vehicle requests
Technical and Browsing Information
- IP address and device information
- Browser type and operating system
- Pages visited and interactions with our website
- Cookies and similar tracking technologies
At ELIVANO, we use your personal information to provide a smooth, secure, and personalized shopping experience.
We use your information to:
- Process, confirm, and deliver your orders.
- Send order confirmations, shipping updates, and important notifications.
- Respond to customer inquiries and vehicle availability requests.
- Provide after-sales support and handle returns or exchanges.
- Improve our products, website functionality, and customer experience.
- Analyze website traffic and measure advertising performance.
- Send promotional offers and product updates where permitted by applicable law.
- Prevent fraudulent transactions and maintain website security.
- Comply with applicable legal and regulatory requirements.
You may opt out of promotional communications by contacting us at sales@elivanoeg.com.
At ELIVANO, we aim to provide a convenient and reliable payment experience for our customers.
Payment Processing
We use third-party payment service providers, including Fawaterak, to facilitate online payments and process transactions.
Depending on your selected payment method, payment providers may collect and process the information necessary to complete your transaction.
Transaction Information
We maintain relevant order and transaction records, including purchase details, payment status, and transaction references, for order management, customer support, accounting, and applicable legal requirements.
Third-Party Security
Payment providers handle payment-related information according to their own security procedures and privacy policies. We encourage customers to review the applicable provider's privacy terms.
At ELIVANO, we use cookies and similar technologies to support website functionality, improve your shopping experience, and understand how visitors interact with our website.
Essential Cookies
These cookies help our website operate properly, including shopping cart functionality, checkout processes, and maintaining your session.
Analytics and Website Performance
We may use analytics tools, including Google Analytics when enabled, to understand website traffic, visitor interactions, and overall website performance.
Advertising and Meta Pixel
Our website uses Meta Pixel to measure interactions such as product views, additions to the shopping cart, and checkout activity. This information helps us evaluate and improve our advertising campaigns on Facebook and Instagram.
Managing Cookies
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping cart and checkout features.
Where consent is required by applicable law, we will provide appropriate choices regarding non-essential tracking technologies.
For privacy-related questions, please contact us at sales@elivanoeg.com.
At ELIVANO, we may share personal information with trusted third-party service providers when necessary to operate our online store, fulfill orders, and support our services.
These providers may include:
- Shipping & Delivery Partners: To arrange deliveries and provide order updates.
- Payment Providers: Including Fawaterak, to facilitate transactions.
- Website & Hosting Services: Including Hostinger and services supporting our WooCommerce store.
- Advertising & Analytics Partners: Including Meta and, when enabled, Google Analytics, to measure website activity and advertising performance.
- Legal Authorities: Where disclosure is required by applicable law.
We do not sell customer contact information to third parties for their independent marketing purposes.
Third-party providers may process relevant information in accordance with their own privacy policies and applicable legal requirements.
At ELIVANO, we value the security and confidentiality of our customers' personal information.
Data Protection
We aim to maintain appropriate technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements.
Third-Party Services
Some information may be processed or stored by service providers supporting our website, payment processing, and business operations. These providers maintain their own security and privacy practices.
Security Limitations
While we take data protection seriously, no method of electronic storage or internet transmission can be guaranteed completely secure.
If you have concerns about the security of your personal information, please contact us at sales@elivanoeg.com.
At ELIVANO, we respect your privacy and your rights regarding your personal information.
Your Rights
Subject to applicable data protection laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on your consent.
- Object to certain uses of your personal information, including direct marketing.
How to Submit a Request
To exercise your privacy rights or ask questions about your personal information, please contact us at sales@elivanoeg.com.
We may request reasonable information to verify your identity before processing your request.
Important Information
Some information may need to be retained to comply with legal obligations, maintain transaction records, or resolve disputes. We will review requests in accordance with applicable law.
Our website may contain links to third-party websites and services, including social media platforms, payment providers, and other external resources.
External Websites
When you visit a third-party website through a link on ELIVANO, you may be subject to that website's own privacy policy and terms of use.
Third-Party Privacy Practices
ELIVANO does not control the privacy practices, content, or security measures of independent third-party websites.
Our Recommendation
We encourage you to review the privacy policies of external websites before providing any personal information.
ELIVANO operates in Egypt and uses third-party technology and service providers to support our online store.
International Data Processing
Some of our service providers, including website hosting, analytics, and advertising platforms, may process or store certain personal information outside Egypt.
Data Protection
Where personal information is transferred internationally, we aim to ensure that such transfers comply with applicable data protection laws and relevant legal requirements.
Third-Party Privacy Policies
International service providers may have their own privacy policies and security procedures. We encourage customers to review these policies for further information.
For questions about how your information is processed, please contact us at sales@elivanoeg.com.
ELIVANO may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.
Policy Updates
Any changes will be published on this page, along with an updated revision date.
Reviewing This Policy
We encourage customers to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
Last Updated: October 15, 2026
At ELIVANO, we value your trust and are committed to answering any questions or concerns regarding your personal information and privacy.
For privacy-related inquiries, data access requests, corrections, or deletion requests, please contact us:
ELIVANO — Premium Automotive Accessories
Email: sales@elivanoeg.com
Website: www.elivanoeg.com
Location: Egypt
We will review and respond to privacy-related requests in accordance with applicable legal requirements.